From: Laker Miriam on behalf of Revenues and Assessment - Freedom of Information Sent: 17 May 2017 14:41 To: 'STEVE FOSTER' Subject: RE: Cornwall Council: Freedom of Information Request FOI 101003230217 Attachments: FOI_101003230217_16.05.17.xlsx; FOI Response 101003230217.doc Dear Mr Besford-Foster, Apologies for the difficulties you have had opening these files. Please find new files attached. Please let me know if you have any problems opening these. Many thanks Mrs Miriam Laker Tech IRRV Revenues Technical Officer Revenues & Assessment Customer Access and Digital Services Customer and Support Services Cornwall Council Telephone: 01872 224402 Int: 504402 Email: miriam.laker@cornwall.gov.uk www.cornwall.gov.uk ‘Onen hag oll’ We are piloting an information service via text messaging for business rates and council tax account holders. If you are interested in this service please sign up by sending a short email to us supplying your name, the address your account relates to, account reference and mobile number to revenuestext@cornwall.gov.uk Please let us know if you need any particular assistance from us, such as facilities to help with mobility, vision or hearing, or information in a different format. Please consider the environment. Do you really need to print this email? From: STEVE FOSTER [mailto:sblfoster@gmail.com] Sent: 17 May 2017 14:27 To: Revenues and Assessment - Freedom of Information Subject: Re: Cornwall Council: Freedom of Information Request FOI 101003230217 Thank you for the rapid response. Unfortunately neither file will open, both reporting as being corrupt and featuring an OpenXML format. Please could you re-save the files in a standard word and excel format and resend to me. Thank you. STEVE BESFORD-FOSTER PlanSupport 07786065245 sblfoster@gmail.com www.plansupport.co.uk On 17 May 2017, at 11:29, Revenues and Assessment - Freedom of Information wrote: Dear Mr Stephen Besford-Foster, Your request under the Freedom of Information Act 2000 Thank you for your information access request dated 15th May 2017. Please find enclosed the Council’s response to your request. We hope that this fully satisfies your enquiry, but should you require further information at any time please feel free to submit a new request. Cornwall Council is committed to open and transparent government and provides information to members of the public about all aspects of the authority. We deal with over 4000 requests for information each year. We estimate that the cost to Cornwall Council of dealing with each request ranges between £150 and £350 to administer. You may be able to find the information by checking previous responses using http://www.cornwall.gov.uk/default.aspx?page=24586 or checking the Council’s website at www.cornwall.gov.uk. Most of the information that we provide in response to Freedom of Information requests will be subject to copyright protection. In most cases the copyright will be owned by Cornwall Council. The copyright in other information may be owned by another person or organisation, as indicated in the information itself. You are free to use any information supplied for your own use, including for non-commercial research purposes. The information may also be used for the purposes of news reporting. If you’re not happy about the outcome of your response, you have the right to request an Internal Review. This must be done within 40 working days of the receipt of your response. You can do this by letter or email to the contacts below: Freedom of Information Complaints Cornwall Council Room 4S County Hall Treyew Road Truro TR1 3AY Email: foi@cornwall.gov.uk If this does not resolve the matter to your satisfaction, you have the right to apply directly to the Information Commissioner, the contact details of whom are: FOI/EIR Complaints Resolution Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Email: casework@ico.gsi.gov.uk Kind regards Mrs Laker Tech IRRV Revenues Technical Officer Revenues & Assessment Customer Access and Digital Services Customer and Support Services Cornwall Council Telephone: 0300 1234 171 Telephone: 01872 224402 www.cornwall.gov.uk ‘Onen hag oll’ We are piloting an information service via text messaging for business rates and council tax account holders. If you are interested in this service please sign up by sending a short email to us supplying your name, the address your account relates to, account reference and mobile number to revenuestext@cornwall.gov.uk Please let us know if you need any particular assistance from us, such as facilities to help with mobility, vision or hearing, or information in a different format. Please consider the environment. Do you really need to print this email? This e-mail and attachments are intended for above named only and may be confidential. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone; please e-mail us immediately at enquiries@cornwall.gov.uk. Please note that this e-mail may be subject to recording and/or monitoring in accordance with the relevant legislation and may need to be disclosed under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004. Security Warning: It is the responsibility of the recipient to ensure that this e-mail and any attachments are virus free. The Authority will not accept liability for any damage caused by a virus.